Actor

User or Customer

Scenario

The User needs to use a Customer Relationship Management (CRM) tool for managing sales and customer interactions.

The User subscribes to a SaaS CRM service, such as Salesforce.

The SaaS provider enables the User to access the CRM tool online through a web browser, eliminating the need to install and maintain the software on individual systems.

The User can access the CRM tool from anywhere and at any time as long as there is an internet connection.

The SaaS CRM tool provides a range of advanced features, such as automation, optimized workflows, and real-time collaboration capabilities.

The User can customize the CRM tool to fit their specific business needs and requirements.

The User pays a subscription fee to the SaaS provider for using the CRM tool.

Use Case

Use Case Name: Using a SaaS CRM Tool

Primary Actor: User or Customer

Goal: To effectively manage sales and customer interactions using a CRM tool accessed via a subscription-based model online

Pre-conditions: The User has subscribed to a SaaS CRM service and has an internet connection.

Post-conditions: The User can access and utilize the CRM tool online, benefiting from advanced features and customization options.